[Search-l] Introducing Strobili

[Mike Duffy]

In your description of the call center example you state, "The meaning of this phenomenon is that
if we could somehow break the service calls handling process into individual steps, and track the
policies which are used in each step, we could learn how effective (and thus recommended) each
policy is, by simply measuring how much it is being used."

It seems that this process would require customization and could not be applied in a simple,
general way.  I hope that I am wrong because there are some very interesting concepts at the link
you referenced:  http://ishi.lanl.gov/symintel.html

Mike

--- Oren Shani <orenshani at nana.co.il> wrote:

> Mike,
> 
> 
> Could you please explain what do you mean by "custom engineering"?
> 
> 
> Thanks,
> 
> 
> Oren
> 
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